Subject to these terms, we offer exchanges or store credit on the purchase of goods but not on the provision of services. Our returns period lasts for 30 days after you receive any item. If 30 days have gone by since delivery of your purchase, unfortunately we can’t offer you an exchange or store credit.
To be eligible to return an item for a exchange or store credit, it must be unused and in the same condition that you received it. It must also be in the original packaging and have apparel tags attached. To complete your return, we require a receipt or proof of purchase.
Where items have been made or personalised for you, they are non-refundable but can be recreated if there is a defect. Please be sure to confirm all items prior to purchasing. Custom orders are expected to be paid in full before any work is started. There are no refunds on custom orders and reproduction will only be provided on merchandise that has a manufacturer defect. It is imperative that you have the right sizes as incorrect size is not considered a manufacturer defect.
If you need to exchange an item, send us an email at our contact email address on this website and we will provide you with the address to return your items. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange and will process your exchange or store credit within seven business days after the returned item is confirmed to be in reasonable condition.
When you are returning items, you should consider using a trackable shipping service or purchasing shipping insurance. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a store credit, other than for a faulty item, the cost of return shipping will be deducted from your store credit amount.